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How suria 88 Handles Your Privacy

When you open an account with suria 88, your personal information and payment details stay encrypted and secure from the moment you deposit via DANA, OVO, GoPay or…

Account security encryptedPayment data never sharedWithdrawal verification logged
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suria 88 How suria 88 Handles Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy Rights

Email Support Send privacy questions or data requests to our compliance team at [email protected]. Responses typically arrive within 24 hours on business days. Include your account number so we can locate your records quickly.
Live Chat Open the chat widget in the lobby corner when you're logged in. Our support staff can explain what data we hold on your account and walk you through privacy settings. Available 09:00–22:00 Indonesia time, seven days a week.
Account Settings Visit your profile page under Settings → Privacy to review what personal information we display, update your contact details, or request deletion of old device records kept for security.
DATA SECURITY PRACTICES

How We Protect and Store Your Information

Encryption Standard

All connections between your device and our servers use TLS 1.2 encryption. Payment information transmitted during DANA, OVO, GoPay and QRIS deposits is hashed and never stored in plain text on our systems.

Withdrawal Verification

Before we process a payout, we cross-check your account holder name against the bank details you registered and the withdrawal method you selected. This step prevents fraud and ensures only you can move funds from your balance.

Session Timeout

Your account session automatically logs out after 15 minutes of inactivity on web or 30 minutes on mobile. This reduces the risk if you leave a shared device unlocked. You can adjust the timeout duration in your security settings.

Data Retention

We keep your account history, transaction records and device logs for seven years to satisfy local regulatory requirements and support dispute resolution. After that period, older logs are archived securely or deleted unless local law requires longer retention.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS operators) see only the transaction amount and your masked account ID. We never share your full name, email or password with game studios, and we do not sell your data to advertisers.

Privacy Request Process

Email [email protected] with 'Data Access Request' in the subject line. Provide your account number and the information type you want to review. We send you a copy within 14 days where local law permits, or explain if access depends on local law conditions.

Privacy Questions Answered

Yes. Email [email protected] with 'Data Access Request' and your account number. We'll send you a report showing your registered name, phone, email, banking details, login history and device records within 14 days where local law permits. Some data may be redacted if disclosure depends on local law.

Only our support and fraud-prevention teams can access your full profile. Payment partners (DANA, OVO, GoPay, QRIS) see transaction totals but not your personal details. Game studios never see your account information. We do not share data with external advertisers or brokers.

We retain your account history, transaction records and device logs for seven years to comply with local regulations and handle withdrawal disputes. After seven years, data is archived or deleted unless local law in Indonesia requires us to hold it longer for specific purposes.

When you fund your account, your payment method sends encrypted transaction data directly to our payment gateway. We store only a confirmation record and your masked payment ID, never your full card number or bank login. Your banking credentials stay with DANA, OVO, GoPay or QRIS entirely.

You can request deletion of non-essential data (old device records, archived login sessions) through your Account Settings or by emailing [email protected]. We must retain transaction history and account details for seven years to satisfy local regulatory requirements and process withdrawal disputes.

We use session cookies to keep you logged in, analytics cookies to count page visits and game play patterns, and security cookies to detect fraud. You can disable non-essential cookies in your browser settings without affecting core account functions like deposits and withdrawals.

Open your account on the web or mobile app, go to Settings → Profile, and update your email, phone number or registered name. Changes take effect immediately. For privacy preferences (email notifications, data sharing), visit Settings → Privacy to choose what you opt into.

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