Reference

Our Terms Shape How Your Account Works

When you open an account at suria 88, you're agreeing to a set of rules that protect both of us.

Account creation and verificationPayment and withdrawal rulesDispute and claim procedures
Explore the Lobby Read FAQ
suria 88 Our Terms Shape How Your Account Works
HELP WHEN YOU NEED IT

How to Reach Us About Terms Questions

Email Support Send account or terms queries to [email protected]. We respond within 4 business hours during Jakarta office hours, Monday to Friday 09:00–18:00 WIB. Weekend requests are queued and answered first thing Monday.
Live Chat Open the chat widget in your account lobby for instant replies on policy and account questions. Available 08:00–23:00 WIB daily. Our team can walk you through specific terms or escalate disputes in real time.
Dispute Resolution If you disagree with a charge, withdrawal delay or account action, file a dispute via the Account > Disputes tab. Provide transaction ID, date and reason. We review and respond within five business days with our finding.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights

Account Verification

When you sign up, we collect your name, date of birth, phone number and bank details to comply with anti-money-laundering rules and confirm you're of legal age. Verification takes up to 30 minutes. We never sell this data to third parties.

Deposit and Withdrawal Records

Every transaction — deposit, withdrawal, bet settlement — is logged with timestamp and payment method. You can view your full history in the Wallet section. We keep records for seven years after account closure for tax and regulatory compliance.

Cookies and Device Tracking

We use cookies to keep you logged in and detect unusual account access. If we spot a login from a new city or device, we may ask for a second verification step via SMS to your registered number before granting access.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your full payment credentials on our servers; each deposit is tokenised. Your bank or payment app is always the source of truth for what you've sent.

Requesting Your Data

You can request a copy of all personal data we hold on you by emailing [email protected] with 'Data Request' in the subject line. We provide a download within 10 business days at no charge.

Closing Your Account

You can close your account anytime via Account Settings > Close Account. Any pending balance is paid out within 24 hours to your registered payment method. Your data is anonymised after seven years unless local law requires longer retention.

Common Terms & Conditions Questions

Once DANA confirms the transaction to us, the deposit is final. Contact [email protected] immediately with your transaction ID and the correct account details. We cannot reverse DANA transfers, but we can note the error and work with you on next steps if there's a mistake on our display end.

Yes. If you've wagered your deposits and earned rewards, your wallet balance reflects winnings. You can withdraw any amount up to your current balance. Withdrawals via OVO, GoPay and QRIS settle within 24 hours; bank transfers may take 1–2 business days depending on your bank.

That's our anti-fraud check. If you log in from a new location or device, we send a one-time code to your registered phone number. Enter it and you're cleared to play. It takes under a minute and keeps your account safe from unauthorised access.

We retain anonymised records for seven years to meet tax and regulatory rules. Your personal details — name, phone, payment info — are deleted or masked after 30 days, but transaction history stays for audit purposes and remains accessible to you on request during that seven-year window.

Using stolen payment methods, creating duplicate accounts, manipulating bugs to generate false winnings, or attempting to reverse deposits through your bank without notifying us first. We also close accounts linked to money-laundering or fraud. If we suspect a breach, we notify you and freeze the account pending investigation.

We can update terms, but we'll email you at your registered address with 14 days' notice before the change takes effect. If you disagree, you can close your account before the new terms apply and request any remaining balance be paid to your QRIS, GoPay or OVO account.

Report it immediately via Account > Disputes or email [email protected] with the transaction ID and date. We investigate within five business days and reverse any fraudulent bets or transfers. If we confirm the error was ours, we refund the amount plus any disputed winnings you missed.

Related Pages

suria 88 Indonesia About Us FAQ suria 88 Casino Register